FAQ
Frequently Asked Questions (FAQ)
What is your return policy?
You have 30 days from the date you receive your order to return an item if you are not completely satisfied. All returned items must be in perfect condition, unworn, and with their original tags attached.
How can I return an item?
To start a return, please contact our customer service team by email at info@softmodewithin.com to receive a return number along with detailed instructions.
Please note that return shipping costs are the customer's responsibility unless the item is faulty or an error occurred on our part.
What are your delivery costs?
We offer free delivery on all orders across the USA.
Do you ship internationally?
At this time, Soft Mode Within delivers within the USA only.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. This will allow you to follow the delivery status of your parcel.
What payment methods do you accept?
We accept the following payment methods:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
How can I get in touch with you?
To contact Soft Mode Within via email at info@softmodewithin.com.
We aim to respond to all enquiries within 24 hours.
Phone: +1 213 772 0692
Customer Service Hours
Monday – Friday | 9 AM – 5 PM (PT)
Saturday | 10 AM - 4 PM
Sunday | Closed