Privacy policy

Privacy Policy

Last updated: January 20, 2026

Soft Within Mode (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

We operate exclusively within the United States. Our products and services are only available to customers located in the United States. We do not sell to or target individuals outside of the United States.

This Privacy Policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies, relates to, or could reasonably be linked to you.

a. Information You Provide Directly

  • Full name
  • Billing and shipping address (United States only)
  • Email address
  • Phone number
  • Account login credentials (if applicable)
  • Order history and preferences
  • Customer support communications and reviews

b. Payment Information

  • Transaction details and payment confirmation
  • Limited payment information processed securely by third-party providers

We do not store full credit or debit card numbers.

c. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Website activity (pages viewed, clicks, cart activity)
  • Cookies and similar tracking technologies

2. How We Collect Information

We collect information through:

  • Direct interactions (orders, account creation, contact forms)
  • Automated technologies (cookies, pixels, analytics tools)
  • Service providers (payment processors, shipping carriers, analytics providers)
  • Advertising and marketing partners

3. How We Use Your Information

We use your personal information to:

Order Processing & Fulfillment

  • Process payments securely
  • Fulfill and ship orders within the United States
  • Provide order confirmations and shipping updates
  • Manage returns, refunds, and exchanges

Customer Experience

  • Provide customer support
  • Maintain your account and preferences
  • Improve website functionality and performance

Marketing & Advertising

  • Send promotional communications (where permitted by law)
  • Display relevant advertisements
  • Inform you about products, offers, and updates

You may unsubscribe from marketing emails at any time using the link in the email.

Security & Fraud Prevention

  • Detect and prevent fraud or unauthorized activity
  • Protect our website, business, and customers

Legal Compliance

  • Comply with applicable U.S. laws and regulations
  • Respond to lawful requests
  • Enforce our Terms of Service

4. How We Share Personal Information

We may share your personal information with:

  • Shopify (e-commerce platform provider)
  • Payment processors
  • Shipping and fulfillment partners (U.S.-based)
  • Marketing and analytics providers
  • Legal authorities when required
  • Parties involved in a business transaction (e.g., merger or sale)

We do not sell your personal information.

We do not share personal information for cross-context behavioral advertising without providing required notice and opt-out rights under applicable law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain our website
  • Remember your preferences and cart
  • Analyze website traffic
  • Provide relevant advertising

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is completely secure.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a minor has provided personal data, please contact us and we will promptly delete it.

9. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, including California, you may have rights under applicable privacy laws.

California Residents (CCPA/CPRA)

You have the right to:

  • Know what personal information we collect and how we use it
  • Access your personal information
  • Request deletion of your personal information
  • Request correction of inaccurate information
  • Opt out of the sale or sharing of personal information (we do not sell data)
  • Limit use of sensitive personal information (if applicable)
  • Receive equal service and pricing (non-discrimination)

To exercise your rights, contact us using the information below. We may need to verify your identity.

10. U.S.-Only Operations

Our website and services are intended solely for users located in the United States.
We do not knowingly collect or process personal data from individuals outside of the United States.

11. Shopify Services

Our store is hosted by Shopify Inc., which may process personal information to provide and improve its services. For more information, please review Shopify’s Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in legal or operational requirements. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Information

Store Name: Soft Within Mode
Company Name: Honey Drip

Phone: +1 213 772 0692

Email: info@softwithinmode.com

Customer Support Hours:

Monday – Friday | 9 AM – 5 PM (PT)

Saturday | 10 AM - 4 PM 

Sunday | Closed

We aim to respond to all inquiries within 24 hours.