Soft Within Mode accepts returns within 30 days of delivery, subject to the conditions below. Please read this policy in full before placing your order.

HOW TO REQUEST A RETURN

All return requests must be submitted by email to info@softwithinmode.com within 30 days of delivery.

 

Your request must include:

Your order number

The reason for your return

The item or items you wish to return

 

Requests that do not include this information cannot be processed.

Returns are only valid once approved by us in writing. Once your request is approved, we will provide the applicable return address and full return instructions by email.

Please do not send your return before receiving written approval from us.

Items sent back without an approved return request, or shipped to an address other than the one provided in your return approval, cannot be accepted or processed.

RETURN ADDRESSES

Our collection is produced by several manufacturers located across Europe and Asia. Because of this, we do not operate a single return address.

The correct return address will always be provided in your return approval email.

If your order contains items from more than one manufacturer, different items may need to be returned to different addresses.

If separate return addresses are provided, each item must be packed and shipped according to the return instructions provided.

RETURN SHIPPING

Return shipping is the responsibility of the customer.

Because return destinations vary by item, we are unable to estimate or quote return shipping costs in advance. We recommend obtaining a shipping quote from your preferred carrier before sending your return.

In some cases, we may provide a prepaid return label. If this applies to your return, this will be confirmed in your return approval email.

All returns must be sent using a tracked shipping service.

The customer remains responsible for the package until it has been delivered to the specified return address. Please keep your proof of postage and tracking information until your return has been fully processed.

Any customs duties, import taxes, or handling fees incurred when returning an item are the responsibility of the customer.

CONDITION OF RETURNED ITEMS

To be eligible for a return, items must be:

Unworn

Unwashed

Undamaged

In their original condition

In their original packaging where applicable

Returned with all original tags attached

 

Items may be tried on to determine fit and appearance, but must not be worn beyond what is reasonably necessary to inspect them.

Items that are returned in a condition that does not meet these requirements may be refused or may be subject to a reduction in the refund or store credit amount, where permitted by applicable law.

REFUND OR STORE CREDIT

For approved returns due to fit, sizing, or change of mind, you may choose between:

Refund

You may choose to receive a refund to your original payment method.

Store Credit

You may choose to receive Soft Within Mode store credit for the value of the returned item.

Store credit does not expire and can be used towards future purchases across our collection.

Your choice between a refund and store credit must be made when your return is processed.

Original shipping charges are not refundable for voluntary returns.

 

Refunds and store credit are processed within 10 business days after the returned item has been received and inspected at the specified return address.

Refund processing times may vary depending on your payment provider.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, or incorrect, please contact us at info@softwithinmode.com within 14 days of delivery.

Please include:

Your order number

Clear photographs of the item

Clear photographs of the packaging where relevant

A brief description of the issue

Damaged, faulty, or incorrect items are handled separately from standard change-of-mind returns.

Where appropriate, we may provide a replacement, refund, or other suitable resolution.

If we require the item to be returned, we will provide specific return instructions. Where applicable, we will cover the reasonable return shipping costs for damaged, faulty, or incorrect items.

NON-RETURNABLE ITEMS

For hygiene reasons, underwear, briefs, bras, lingerie, and swimwear cannot be returned once applicable hygiene seals or strips have been removed.

These items may still be eligible for a refund, replacement, or other appropriate resolution if they arrive damaged, faulty, or incorrect.

Personalised or custom-made items are not eligible for return unless they arrive damaged, faulty, or incorrect.

Gift cards are non-returnable and non-refundable.

EXCHANGES

We do not offer direct exchanges.

If you would like a different size, colour, or item, you can request a return for your original purchase and choose either a refund or store credit.

If you choose store credit, you can use it towards a new order for the item you prefer.

IMPORTANT RETURN INFORMATION

Returns must be requested within 30 days of delivery.

A return request does not automatically constitute approval. You must receive written approval from Soft Within Mode before sending your item back.

Returns sent without prior approval or to an incorrect return address may not be accepted or processed.

Please keep your tracking information until your return has been completed.

 

CONTACT INFORMATION

Store Name: Soft Within Mode
Company Name: Honey Drip
Company Address: Waterhoenstraat 20, 8450 Bredene, Belgium
VAT Number: BE1034156293
Company Registration Number: 1034156293
Email: info@softwithinmode.com

Customer Support: Monday – Friday

 

POLICY UPDATES

Soft Within Mode reserves the right to update or modify this policy from time to time.

Any changes will take effect upon publication on our website.