Refund & return policy
Return & Refund Policy
At Soft Within Mode, your satisfaction is our priority. If you're not completely in love with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- All tags must be attached
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
How to start a return
To initiate a return, please contact us at info@softsithinmode.com with your order number and reason for return.
If your return is approved, we will provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
Please note: Items returned without prior authorization will not be accepted.
If you have any questions regarding your return, feel free to contact us at info@softsithinmode.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at info@softsithinmode.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Beauty and personal care items (for hygiene reasons)
- Sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please reach out to us before sending it back.
Exchanges
The fastest way to receive a different size or item is to return your original purchase. Once your return has been approved, you may place a new order for the desired item.
United States – 14-Day Cooling-Off Period
If your order is delivered within the United States, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be:
- Unworn and unused
- In original condition with tags attached
- In original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you regarding approval of your refund.
If approved:
- Refunds will be issued to your original payment method within 10 business days
- Please allow additional time for your bank or credit card provider to process the transaction
If more than 15 business days have passed since your refund was approved, please contact us at info@softsithinmode.com.
Contact Information
Store Name: Soft Within Mode
Company Name: Honey Drip
Company Address: Waterhoenstraat 20, 8450 Bredene, Belgium
Company Number: 1034156296
Phone: +1 213 772 0692
Email: info@softsithinmode.com
Customer Support Hours:
Monday – Friday | 9 AM – 5 PM (PT)
Saturday | 10 AM - 4 PM
Sunday | Closed
We aim to respond to all inquiries within 24 hours.